Security and Compliance

mailing.com operates certified, audited production environments built to protect sensitive customer, financial, and health data. Security controls span our facilities, systems, processes, and people, and they are maintained through recurring audits and ongoing monitoring.

Download our Security Documentation

Security is Built Into How We Operate

Our security controls cover facilities, systems, processes, and personnel. Access to production environments is restricted by role and monitored continuously. Data is encrypted in transit and segmented by client. Printed materials follow a documented chain of custody from intake through USPS handoff. And every control is validated through recurring third-party audits across our production floor and data center.

Scale with Ease

Scalable capacity supports growth without changing security or compliance posture.

Redundant Production

Mirrored production sites ensure continuity and uninterrupted delivery during peak demand.

Operational Controls

Sensitive customer, financial, and health data is protected through standard operating procedures.

Your Data is Protected at Every Stage of Production

Data is encrypted and stored in controlled environments with restricted access.

Access is restricted by role, with permissions managed and reviewed on an ongoing basis.

Data is isolated so it is only accessible to the team and workflows assigned to your programs.

All data access activity is logged, monitored, and available for audit review.

Continuous Oversight, Defined Ownership

Production systems and workflows are monitored on an ongoing basis for security events, access anomalies, and performance issues.

Internal reviews and third-party audits are conducted on a recurring schedule to validate that controls remain effective and current.

Every security control is assigned to a named owner who is responsible for maintaining, reviewing, and reporting on its status.

When issues are identified, they are escalated through a defined process with documented resolution and follow-up.

Need Our Security Documentation for an Internal Review?

Download our security one sheet or talk to our team about your specific compliance requirements.

Download our Security Documentation

Controlled Facilities From Intake Through Mailing

Access to production floors is restricted and monitored, with physical security controls

Every piece of mail maintains a chain of custody from data intake through print, assembly, and USPS handoff.

Production workflows are structured so that responsibilities are divided across roles and stages.

Printed materials containing sensitive data are staged and stored in controlled areas throughout production.

Built for Continuity, Prepared for Disruption

Multiple facilities support continuous operations and provide redundancy in the event of a facility-level disruption, system issue, or volume surge.

Our infrastructure is built to scale with your programs as volumes increase, new mail types are added, or production requirements change.

Standard operating procedures are in place for incident identification, escalation, response, and recovery, with defined ownership at every level.

Frequently Asked Questions

What certifications does mailing.com hold?

Our production environments are certified under SOC 2 Type II, HIPAA, and NIST Cybersecurity Framework. These certifications are maintained through recurring audits and apply to our people, processes, and technology.

How does mailing.com protect sensitive data during production?

All data is encrypted in transit, stored in access-controlled systems with role-based permissions with encryption at rest. Access is logged and monitored, and printed materials follow a documented chain of custody from data intake through USPS handoff.

Does mailing.com have business continuity and disaster recovery capabilities?

Yes. We operate mirrored production sites that support continuous operations. If one facility experiences a disruption, production shifts to a mirrored site without interrupting your programs. Incident response and recovery procedures are documented and maintained.

How often are mailing.com’s security controls audited?

Our certifications are maintained through annual third-party audits. Internal reviews and monitoring are conducted on an ongoing basis to validate that controls remain effective between audit cycles.

Can mailing.com support our internal security review or vendor assessment?

Yes. We provide security documentation, certification details, and compliance information to support client security reviews and vendor assessments. Contact our team to request materials for your specific review process.

Let’s Talk About Your Mail Program

Whether you are looking to move an existing program or set up something new, we would like to hear about what you need. Tell us about your mail volume, your document types, and your compliance requirements, and we will put together a plan.

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