We’re thrilled to announce that mailing.com has won the top award for Front Line Customer Service Team of the Year – the Gold Stevie award!
It’s our second Stevie win in a row. In 2019, the first year we entered the world’s most prestigious awards program for sales and customer service, we won a Bronze Stevie. Considering how competitive these awards are, we thought that was a pretty good win.
But the Gold Stevie – talk about dreams come true!
Our business is built around providing the best service to all customer partners. It’s easy to say customer service is important, but being recognized for our efforts means we’re doing it right!
We could not be more proud of our team for all their passion, hard work, and dedication to our partners to make sure they have the best experience possible each and every time they work with us. Thank you Tiah Garner, Carole O’Neil, and Denise Bryant!
Winning the Gold Stevie is a thrill, but the real winners are our mailing.com customers. This award means that when we talk about our dedication to customer service, it’s not just lip service, and we are thankful for every team member who puts our customers first every time.
The judging team who assessed our nomination, “For mailing.com, Customer Service is Person-to-Person, Not Person-to-Bot,” recognized our dedication to customer service runs throughout our organization.
Here’s a selection of their comments:
- “Love the personal touch and focus on “customer kindness”. Definitely see that you have a “lean and mean” team that is passionate about delivering for your customers.”
- “mailing.com team members are going above and beyond to help customers.”
- “A company that believes in human contact to solve issues, proactive suggestions on edits and going beyond what they should do to serve their customers’ interests–are you for real, or is this just the kind of customer service that companies forgot about since the time of Miracle on 34th Street?”
Our customers trust us to be their business partners, not just their printing and mailing vendors. That’s why customer service powers every relationship we have. It begins with our team of project coordinators and spreads out through every department in the company.
Stay tuned for more about our Gold Stevie win and the team members who made it happen – and who make gold-level customer service and satisfaction the way of life every day for all mailing.com customers!